Privacy Policy for Poki Com Game

1 Who We Are

Poki com game operates the online gaming platform available at poki-com-game.net. When this Privacy Policy refers to "poki com game", "we", "us", or "our", it refers to the operator of this platform and the entity responsible for processing your personal data.

This Privacy Policy applies to all users of poki com game, including registered players, visitors to the website, and users of the poki com game mobile app. By using any part of the poki com game platform, you acknowledge that you have read and understood this policy.

If you have any questions about how poki com game handles your data, you can reach our team at any time via [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

Poki com game collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification).
• Email address and mobile phone number.
• Residential address (required for identity verification).
• Payment method details, including bKash, Nagad, or Rocket account numbers registered in your name.
• Identity documents submitted for KYC verification (such as National ID or passport).
• Communications you send to poki com game support, including live chat transcripts and email correspondence.

Information generated by your use of the platform:

• Login timestamps, session duration, and device information.
• IP address and approximate geographic location.
• Game history, wagering activity, and transaction records.
• Bonus claims, loyalty program activity, and promotional interactions.
• Browser type, operating system, and referring URL.

Information from third parties:

• Payment confirmation data from bKash, Nagad, and Rocket.
• Identity verification results from our KYC service provider.
• Fraud screening signals from our security partners.

3 How We Use Your Data

Poki com game uses the personal data we collect for the following purposes. We only use your data in ways that are consistent with the reason it was originally collected.

Poki com game does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, please contact our support team.

4 Legal Basis for Processing

Poki com game processes your personal data on the following legal grounds:

• Contract performance: Processing your registration details, payment information, and account activity is necessary to provide the poki com game service you have signed up for.
• Legal obligation: Poki com game is required by law to verify player identities, maintain transaction records, and report certain activities to regulatory authorities.
• Legitimate interests: Poki com game processes certain data — such as device information and login history — to protect the security of the platform and prevent fraud.
• Consent: Where poki com game relies on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team.

5 Data Sharing

Poki com game does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection law.

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals.
• Identity verification providers: Our KYC partner receives identity documents and personal details solely for the purpose of verifying your age and identity.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with security partners to detect and prevent fraudulent activity on poki com game.
• Regulatory authorities: Poki com game will disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom poki com game shares data are required to implement appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

6 Cookies

Poki com game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. Here is a breakdown of the cookies we use:

Poki com game does not use advertising cookies, retargeting pixels, or any third-party tracking technology designed to follow you across other websites. You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to poki com game.

7 Data Security

Poki com game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and poki com game is encrypted using 256-bit TLS (Transport Layer Security).
• Sensitive data such as payment details and identity documents are stored in encrypted form at rest.
• Access to personal data within poki com game is restricted to staff who genuinely need it to perform their role, and is governed by strict internal access controls.
• Poki com game conducts regular security audits and penetration testing to identify and address vulnerabilities.
• Our systems are monitored 24 hours a day, 7 days a week for suspicious activity.

8 Data Retention

Poki com game retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Identity documents: Retained for 5 years after account closure or as required by applicable law.
• Support communications: Retained for 2 years from the date of the last interaction.
• Analytics data: Anonymised after 13 months and retained indefinitely in anonymised form.

Once the applicable retention period has expired, poki com game will securely delete or anonymise your personal data. If you request deletion of your data before the retention period has expired, we will delete what we legally can and explain any data we are required to retain.

9 Your Rights

As a user of poki com game, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving your request.

• Right of access: You can request a copy of the personal data poki com game holds about you.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that poki com game delete your personal data, subject to legal retention requirements.
• Right to restriction: You can ask poki com game to restrict the processing of your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to poki com game processing your data on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

10 Children's Privacy

Poki com game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the poki com game registration process, and we conduct additional checks where we have reason to suspect a user may be underage.

If poki com game discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — report the matter to the relevant authorities. If you believe a minor has registered on poki com game, please notify us immediately at [email protected].

11 Updates to This Policy

Poki com game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, poki com game will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of poki com game after the effective date of any update constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically so you are always aware of how poki com game is handling your personal information.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way poki com game handles your personal data, please get in touch. Our team is available around the clock to assist you.

• Email: [email protected]
• Live Chat: Available directly from your poki com game account dashboard, 24/7.
• FAQ: Visit our FAQ page for answers to common questions about poki com game.

For data access or deletion requests, please include your registered email address and account ID in your message so we can locate your records and process your request as quickly as possible.